Introduction
You should carefully read the following Terms and Conditions. Your purchase or use of our products implies that you have read and accepted these Terms and Conditions
- The united Arab emirates is our domicile country.
- Juveniles or people under age of 18 are prohibited to register on the site.
- If you make payment through our site the details will directly go to third part company (online payment gateway provider) via a secured and 100% guaranteed connection.
- we accept payments online via credit/debit card, master card, google pay & Apple Pay in any form of agreed currency.
Delivery
After you have successfully placed your order and we received your money, we start processing your order which usually takes 2 days. after that our fulfillment team will pass the product’s quality and the dispatch them to you via our designated couriers to each city. due to covid-19 the process may get a bit delayed sometimes but its not going to affect the overall operation.
Refund Policy
we offer up to 100% refund for the products with the following conditions:
- the product is handled inappropriately and got damaged during logistics & operation
- the customer has not received his/her order from our courier team.
- the product which was described on the website is different of what the customer received (size, color, design, Flavor…).
- beyond all the cases which are mentioned above, our team will probe and conduct assiduous investigation over the affected order and will compensate either the company or the customer based on nature of the problem.
Nagaad support
Technical/Customer support is provided through online chat, email ([email protected]), or via landline number (+971 42674911). our team are devoted to help you with any queries you have 24/7.
Warranty
We would like to assure every customer who purchases from our site about the quality and originality of our products. our products will pass quality control and then will dispatch to customers which makes to to keep 0% return rate.
If you find out the products are not as described on the website or there are fallacious information associated with the product, you are requested to place your return by requesting it from your dashboard or reach us out by contacting us.
we are always here to help you